Frequently Asked Questions (FAQ)
1. What products do you sell?
We specialize in handmade Peruvian ceramic beads in a wide variety of shapes, colors and designs.
Our products are sold in wholesale packs, making them ideal for bead stores, jewelry designers, craft businesses and other resellers.
2. How do I place an order?
Simply browse our online store, add the desired items to your shopping cart, and submit your order.
No payment is required during checkout.
After receiving your order, we will calculate the exact international shipping cost and send you a complete quotation, including the international shipping cost, for your review and approval.
3. Do I have to pay during checkout?
No.
Submitting your order does not require any payment.
Once we have calculated the shipping cost, we will send you a quotation including:
- Your order summary
- International shipping cost
- Available payment options
- Any additional information required to complete your order
4. How is shipping calculated?
Shipping costs depend on the destination country, package weight and package size.
Because every order is different, shipping is calculated individually after your order is submitted.
5. Do you ship internationally?
Yes.
We regularly ship orders to customers worldwide.
6. Is there a minimum order?
There is no minimum purchase requirement.
However, international shipping generally represents a smaller percentage of the total order value as the order size increases.
For this reason, we generally recommend an order value of approximately US$100.00 or more. Smaller orders are certainly welcome, but in some cases the shipping cost may exceed the value of the merchandise.
7. Can you create custom designs?
Yes.
We can develop custom ceramic beads using your own logo, artwork or design, subject to minimum production requirements.
Please contact us to discuss your project.
8. How long does it take to prepare an order?
Orders are typically prepared within 1–2 business days.
Please note that all orders are subject to actual stock availability at the time the order is prepared. Although we make every effort to keep our inventory up to date, occasional differences between the online inventory and the actual stock may occur.
If any item is unavailable or the available quantity is lower than the quantity ordered, your final quotation will be updated accordingly before it is sent. We do not place unavailable items on back order.
9. What payment methods do you accept?
The available payment options will be included in the quotation sent after your shipping cost has been calculated.
10. What if I still have questions?
If your question is not answered here, please contact us at sales@inkabeads.com or use our Contact Us page.
We will be happy to assist you.